Frequently Asked Questions
Answers to common inquiries regarding our processes, warranties, and logistics.
We recommend a complete overhaul every 5 to 7 years for modern timepieces, and 3 to 5 years for vintage models or those subjected to rigorous environments (like diving watches). Oils degrade over time, leading to friction and wear on microscopic components.
Absolutely. We provide a bespoke, heavily armored shipping kit. Every package sent via our system is fully insured through ParcelPro from the moment it leaves your hands until it arrives at our secure facility under 4K camera surveillance.
Yes. We hold active parts accounts with major Swiss houses and strictly use genuine OEM components for replacements. In rare cases where a vintage part is obsolete, we consult with you before fabricating a custom component.
Ultrasonic cleaning is standard, but aesthetic refinishing (polishing/lapping) is strictly optional. We adhere to a "do no harm" ethos and will not alter case geometry without your explicit, written consent.
Yes. All complete overhauls come with an industry-leading 24-month warranty covering mechanical defects. Partial repairs are warrantied for 12 months specifically on the components addressed.
A standard overhaul typically requires 3 to 5 weeks. Complex repairs requiring specialized parts from Switzerland or intensive vintage restorations can take 8 to 12 weeks. We keep you updated via our Status tracking portal.
No. We only service authentic timepieces. If a watch is determined to be a replica during intake, it will be returned immediately at the owner's expense.
Yes, but time is critical. If water enters the case, pull out the crown to stop the movement and contact us immediately. Rust can begin forming within hours on delicate steel components.